Privacy Policy
Effective Date: 8/11/2026
The London Barber Exchange. We operates the mobile application available on the Google Play Store and Apple App Store (the “App”) and the related website built on the Wix platform (collectively, the “Services”).
This Privacy Policy describes how we collect, use, share, and protect your personal information when you use our App or website. By downloading, accessing, or using the Services, you agree to this Privacy Policy.
1. Information We Collect
We collect the following categories of information:
A. Information You Provide Directly
Name
Email address
Phone number
Appointment and booking details (preferred date/time, service type, barber preference, notes)
Payment and billing information (processed by third-party payment providers; we do not store full credit/debit card numbers)
Account credentials (if you create an account)
Messages, reviews, feedback, or other content you submit
Any other information you choose to provide
B. Information Collected Automatically / Device & App Data
Device information (device model, operating system version, unique device identifiers)
IP address
App usage data (features used, screens viewed, session duration, crash logs, performance data)
Approximate or precise location (only if you grant permission, e.g., to find nearby shops or for location-based features)
Push notification tokens (if you enable notifications)
Cookies, pixels, and similar technologies (on the website version)
C. Information from Third Parties
Payment processors
Booking or scheduling tools integrated with the App/website
Analytics or crash-reporting services (if used)
We only collect data that is reasonably necessary to provide and improve our barber shop booking and related services.
2. How We Use Your Information
We use the information we collect to:
Provide, operate, and maintain the App and website (including booking, confirming, and managing appointments)
Process payments and prevent fraud
Send appointment reminders, confirmations, and service-related communications
Send marketing or promotional messages (only with your consent; you can opt out at any time)
Improve the App, website, and customer experience
Analyze usage and diagnose technical issues
Comply with legal obligations
Protect our rights and the safety of our users
3. How We Share Your Information
We do not sell your personal information.
We may share information only in these limited cases:
With Wix.com (our hosting and platform provider). Your data may be stored through Wix’s data storage, databases, and applications on secure servers.
With payment processors to complete transactions (they adhere to PCI-DSS standards).
With service providers who help us operate the Services (e.g., email delivery, analytics, push notification services) under contracts that require them to protect your data.
When required by law, legal process, or to protect our rights, safety, or property.
In connection with a business transfer (merger, acquisition, or sale of assets).
With your explicit consent.
Any third party that receives user data is required to provide the same or equivalent level of protection described in this Privacy Policy.
4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy (for example, to manage appointments and maintain customer records), or as required by applicable law. When data is no longer needed, we delete or anonymize it.
5. Your Rights and Choices / Data Deletion
Depending on your location, you may have the right to:
Access the personal information we hold about you
Correct or update inaccurate information
Request deletion of your personal information or account
Object to or restrict certain processing
Withdraw consent
Opt out of marketing communications
How to request deletion or exercise your rights:
Contact us at the email address below. We will respond within a reasonable time and in accordance with applicable law.
If the App allows account creation, you can also request account and associated data deletion by contacting us or through any in-app deletion option we provide. Upon a verified deletion request, we will delete your account and personal data (subject to any legal retention requirements).
You can also control certain data collection through your device settings (e.g., location permissions, push notifications, advertising identifiers).
6. Data Security
We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, or alteration. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Children’s Privacy
The Services are not directed to children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will delete it promptly. Parents or guardians who believe we may have collected information from a child should contact us immediately.
8. International Users & Legal Bases
If you are located in the European Economic Area, United Kingdom, California, or other regions with specific privacy laws, we process your data under appropriate legal bases (e.g., contract performance, legitimate interests, or consent). You may have additional rights under those laws.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last Updated” date. Material changes may also be notified through the App or by email. Continued use of the Services after changes constitutes acceptance of the revised policy.
10. Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights, or need to request access, correction, or deletion of your data, please contact us:
The London Barber Exchange 
Email: tino@thelondonbarberexchange.com 
Phone: 740-852-1101
Address: 116 S. Main St.

​London, Ohio 43140